【双语阅读】EMPLOYEE ENGAGEMENT AND THE THREE-FACTOR THEORY

The three things that matter most to people at work

工作中最重要的三件事

The factors that influence employee engagement combine in different ways and at different times for each person. Pay and leadership are essential – with a direct relationship between pay and effort and the quality of leadership being critical to employee engagement. In addition, people like to do work that has meaning and purpose.

影响每个员工敬业度的因素以不同的方式，在不同的时间出现。薪酬和领导力是必不可少的——薪酬和努力之间的直接关系以及领导力的质量对员工敬业度至关重要。此外，人们喜欢做有意义的和有目标的工作。

Following international research, Sirota Consulting developed the Three-Factor Theory, addressing employee engagement by addressing three basic needs: equity, achievement, and camaraderie.

在国际研究之后，Sirota Consulting 开发了三因素理论，通过满足三个基本需求来解决员工敬业度问题：公平、成就和友情。

Leaders need to engage, inspire and energize their people. Gaining commitment and getting people to acquire new skills and achieve their full potential leads to ongoing improvements in performance, benefiting all concerned – individuals, teams, and companies. The Three-Factor Theory establishes a self-sustaining cycle of effective employee engagement by ensuring that practices and policies focus on equity, achievement, and camaraderie.

领导者需要参与并激励他们的员工。获得承诺，让员工获得新技能并充分发挥他们的潜力以促进绩效的持续改进，从而是所有相关人员从中受益：个人、团队、公司。三因素理论通过确保实践、公平的政策、成就和友情，建立起有效的员工敬业度的自我维持循环。

Equity

公平

People need to feel they are being treated fairly – especially in relation to others inside and outside the company. This includes:

• physical aspects – for example, working in a safe environment and being physically able to do a job
• economic factors – people need to feel that their pay, benefits, and job security are fair
• psychological issues – including being treated with respect and consideration.

人们需要感觉到他们被公平对待——尤其是在与公司内外的其他人的关系中。这包括：

• 身体方面——例如，在安全的环境中工作且身体能胜任工作
• 经济因素——人们需要感到他们的薪酬、福利和工作保障是公平的
• 心理问题——包括被尊敬和体谅

Achievement

成就

People work better and achieve more if they believe in what they are doing and have confidence in their direction. In short, they work best when they feel they are achieving something. Six issues influence this:

1. Having challenging work and being able to use their skills
2. Having the opportunity to develop their capabilities and to take risks
3. Having the resources, authority, information, and support to work effectively
4. Knowing that the work is important and has value and purpose
5. Receiving recognition – both financial and non-financial
6. Having pride in the company’s aims, ethics, products, and brand values.

如果人们相信自己正在做的事情，并对未来的方向充满信息，那么他们会工作得更好，取得更多的成就。简而言之，获得成就感让他们工作得最好。六个问题影响了这一点：

1. 从事具有挑战性的工作，并能将他们的技能用于其中
2. 承担一些风险，但有机会去发展他们的能力
3. 拥有使工作更高效的资源、授权、信息和支持
4. 了解工作的重要性、价值和目标
5. 获得认可——财务上的和非财务上的
6. 对公司的目标、道德、产品和品牌价值感到自豪

Camaraderie

友情

Individuals need to have good relations with co-workers. This requires friendly, cooperative, engaging, and supportive relationships at all levels, with the most immediate ones being the most significant. This involves relationships:

• with co-workers
• within the business unit
• across on-site departments
• across the whole company

个人需要与同事保持良好的关系。这就要求各个级别——最重要的是直接的上下级之间，都有友善、合作、参与和支持的关系。涉及到的关系有：

• 同事之间
• 事业部内
• 跨部门之间
• 整个公司内